The Long-Term Care Ombudsman Program has certified long-term care ombudsman volunteers located in Buffalo County, Kearney, Phelps, and Garfield County long-term care facilities*. A long-term care ombudsman is an advocate for the rights and well being of nursing home and assisted-living facility residents. The LTC ombudsmen assist in resolving concerns and complaints and protect the rights of residents. Also available through the Long-Term Care Ombudsman Program are a variety of services that include:

• Education to inform residents, families, facility staff and others on a variety of issues related to aging, long-term care and residents’ rights.
• Information and Referral to empower individuals to resolve concerns and complaints on their own behalf.
• Consultation to make recommendations for protecting the rights of residents and improving their care and quality of life.
• Individual Advocacy to facilitate the resolution of concerns and complaints and to protect the rights of residents.

Systems Advocacy to identify significant concerns and problematic trends and to advocate for systemic changes that will benefit current and future residents of long-term care facilities.

The Long-Term Care Ombudsman Program has certified long-term care ombudsman volunteers located in all fourteen counties served by the South Central Nebraska Area Agency on Aging. If you have an interest in becoming a certified long-term care ombudsman volunteer contact our office.