Long-Term Care Ombudsman Program

What is the Long-Term Care Ombudsman

Long-term care Ombudsmen are advocates for residents of nursing homes, board and care homes and assisted living facilities. Ombudsmen provide information about how to find a facility and what to do to get quality care. They are trained to resolve problems. If you want, the Ombudsman can assist you with complaints. However, unless you give the Ombudsman permission to share your concerns, these matters are kept confidential. Under the federal Older Americans Act, every state is required to have an Ombudsman Program that addresses complaints and advocates for improvements in the long-term care system. Whether through individual contact with residents or systemic advocacy, Ombudsmen make a difference in the lives of residents in long-term care facilities every day

hands of elderly man

What Does the Ombudsman Do?

  • Resolves complaints made by or for residents of long-term care facilities
  • Educates consumers and long-term care providers about residents’ rights and quality care practices
  • Promotes community involvement through volunteer opportunities
  • Provides information to the public on long-term care facilities and services, resident’s rights, and legislative and policy issues
  • Advocates for residents’ rights and quality care for all residents of long-term care facilities, regardless of age
  • Promotes the development of citizen organizations, family councils and resident councils
  • Empower individuals to resolve concerns and complaints on their own behalf


Who Can Use an Ombudsman’s Services?

  • Residents of any nursing home or board and care facility, including assisted living facilities
  • A family member or friend of a nursing home resident
  • A nursing home administrator or employee with a concern about a resident at their facility
  • Any individual or citizen’s group interested in the welfare of residents
  • Individuals and families who are considering long-term care placement
old friends walking down path